@book{Jarvis,2004,
author = {Jarvis, J. and CIPD},
title = {Coaching and buying coaching services: A guide},
year = {2004},
publisher = {Chartered Institute of Personnel and Development},
language = {English},
url = {www.cipd.co.uk/NR/rdonlyres/C31A728E-7411-4754-9644-46A84EC9CFEE/0/2995coachbuyingservs.pdf}
}