@article{Buzzotta,1977Notes,
abstract = {Notes that training and advising are among the most difficult jobs confronting any manager. Professional trainers can help the manager by distinguishing 4 basic ways of counseling based on 2 fundamental dimensions, dominance–submission and hostility–warmth. In quadrant 4, where dominance and warmth meet, real communication occurs between manager and subordinate. There is give and take, discussion, candor, and a genuine 2-way exchange. When people see the connection between their own needs and those of the organization, productive change is best supported. Specific steps in conducting a counseling interview by quadrant 4 techniques are summarized. The subordinate's feelings and perceptions are drawn out before views are compared, and ways of proceeding to improvement are jointly defined. },
author = {Buzzotta, V.R. and Lefton, R.E. and Sherberg, M.},
title = {Coaching and counseling: How you can improve the way it's done.},
journal = {Training & Development Journal},
year = {1977},
language = {English},
url = {psycnet.apa.org/psycinfo/1979-02443-001}
}