@article{McKee,2009While,
abstract = {While many senior executives can both afford and benefit from world class external coaching, this may not be an affordable or manageable option for many leaders in large organizations. Developing a cadre of internal coaches has the benefits of: (1) cost containment; (2) internal capacity to create a coaching culture; and (3) coaches make better managers. In a case study of a large European bank implementing a culture change the authors trained coaches how to coach using emotional intelligence and a change model called intentional change. Surveys and interviews of the leaders who were coached by internal coaches revealed five tangible results: (1) an increase in the speed of managers’ leadership growth; (2) an increase in manager loyalty to the company; (3) improved communication among people; (4) increased ability to solve conflicts; and (5) a renewed passion and awareness that part of their ability is to develop others.},
author = {McKee, A. and Tilin, F. and Mason, D.},
title = {Coaching from the inside: Building an internal group of emotionally intelligent coaches},
number = {1},
journal = {International coaching psychology review},
pages = {59--70},
year = {2009},
language = {English},
url = {www.groupworksglobal.com/wp-content/uploads/2012/11/icpr_4_1_web.pdf#page=59},
volume = {4}
}