TY  - JOUR
TI  - Coaching and counseling: How you can improve the way it's done.
AU  - Buzzotta, V.R.
AU  - Lefton, R.E.
AU  - Sherberg, M.
AB  - Notes that training and advising are among the most difficult jobs confronting any manager. Professional trainers can help the manager by distinguishing 4 basic ways of counseling based on 2 fundamental dimensions, dominance–submission and hostility–warmth. In quadrant 4, where dominance and warmth meet, real communication occurs between manager and subordinate. There is give and take, discussion, candor, and a genuine 2-way exchange. When people see the connection between their own needs and those of the organization, productive change is best supported. Specific steps in conducting a counseling interview by quadrant 4 techniques are summarized. The subordinate's feelings and perceptions are drawn out before views are compared, and ways of proceeding to improvement are jointly defined. 
JO  - Training & Development Journal
PY  - 1977
UR  - psycnet.apa.org/psycinfo/1979-02443-001
LA  - English
ER  -