Feedback: Focus on the HOW as Much as on the WHAT

Box of Crayons 2020

Building a culture of supportive, useful and ongoing feedback is as important now as it’s ever been. As organizations reinvent their approach to performance management, as they seek to keep their millennial workforce engaged, as they elevate coaching to be an everyday leadership skill, feedback matters. It’s natural to focus on WHAT to say (which, of course, matters). But HOW you say it matters just as much. Neuroscience can guide us on how to best say what we’ve got to say. The brain is constantly checking Is this situation safe? The acronym TERA refers to four factors that increase a sense of safety — and drive the neuroscience of engagement