A Process View of Conflict

E Kandell 2020

A process view of conflict means that conflict is not just a discrete interaction; rather, it is a series of stages with distinct characteristics. A process is dynamic, ongoing and continuous and changes over time. Similarly, communication is a process even though it comes so natural to us that we don’t think about it that way. But any interchange with another human being is a process. When we fail to look at another person’s point of view and assume our frame of reference is the only correct one we are not taking a process view of conflict