Coaching and counseling: How you can improve the way it's done.
VR Buzzotta, RE Lefton, M Sherberg Training & Development Journal 1977
Notes that training and advising are among the most difficult jobs confronting any manager. Professional trainers can help the manager by distinguishing 4 basic ways of counseling based on 2 fundamental dimensions, dominance–submission and hostility–warmth. In quadrant 4, where dominance and warmth meet, real communication occurs between ...