Coaching, Counselling and Mentoring: How to Choose and Use the Right Technique to Boost Employee Performance
FM Stone American Management Association 1999
There's a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counselling), and helping top performers excel (mentoring). Unfortunately, most managers don't truly understand how and when to do each. The updated and revised edition of "Coaching, Counselling & Mento...