Coaching Abrasive Leaders: Using Action Research to Reduce Suffering and Increase Productivity in Organizations
L Crawshaw International Journal of Coaching in Organizations 2010
Abrasive leaders rub their coworkers the wrong way. Their words and actions create interpersonal friction—friction that grates on subordinates, peers, and even superiors, eroding employee motivation and organizational productivity. In its more extreme forms, abrasive behavior constitutes workplace psychological harassment, also known as w...