Masterful coaching: Extraordinary results by impacting people and the way they think and work together
RA Hargrove Pfeiffer & Company 1995
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Coaching has received considerable attention in recent years as the responsibility for employees' learning and development has been increasingly devolved to line managers. Yet there exists little published empirical research that measures specific coaching behaviors of line managers or examines the linkages between line managers' coaching...
Objectives: Cognitive behavioural techniques have been the mainstay of psychological treatment for many psychologists in clinical practice. However, there is little known in relation to the efficacy of cognitive behavioural techniques for performance enhancement within a non-clinical setting, such as those found in organisational envir...
Lying is pervading organizations and has a high economic and social toll. Lying among salespeople can be particularly dangerous, as they are at the boundaries of the organization and can affect many organizational outcomes. Traditionally, control systems have been used to reduce information asymmetry and the possibility of opportunis...
Sales managers can supervise and help salespeople achieve their performance goals by using two types of behaviours: ‘coaching’ or ‘directive’ behaviour. As companies can be interested in promoting coaching in order to develop their human resources, they can find useful to understand which factors affect sales managers’ motivation to co...
The use of external business coaches to improve the performance and competence of employees is increasing dramatically. However, there is still little empirical research attesting to its effectiveness in achieving business goals, and there is no universally accepted way of evaluating its added value to the individual or the organisatio...
This paper highlights the paradox of the potential importance of the coach-client relationship to coaching outcome, with a serious lack of studies in this area. Formal research into the coach-client relationship is critical, as its confirmation as a factor instrumental in coaching outcome would have implications for coaching effectiven...
Growing from the demand for flexible, targeted development options and the acceptance of executive coaching emerges the role of the internal coach, a professional within an organization who, as a formal part of his or her job, coaches managers and executives. This article identifies this trend, defines the role of the internal coach, comp...
The present business environment of extreme competition and rapid changes has motivated scholars to identify variables that can help companies stand up to and overcome these challenges. Research on self-regulation found that self-perceptions of efficacy not only can mediate the effects of external influences on results, but can also regul...
In this article, executive or leadership coaching is considered within a broad context of the history of general applied psychology. Executive coaching is briefly explored in its major applications. Advocacy of the randomized controlled trials approach to advance the science base of the field is questioned. The current scientific and conc...
The past twenty years have seen an explosion of new thinking about how adults develop, what organizations need to do to adapt to rapid change, how the change process itself is ongoing and cyclical, and that learning can be lifelong. We know now, in ways that were unknown just a few years ago, that adults have the potential to learn and ma...
Five years ago, Charlotte, North Carolina's City government realized it had a significant challenge. While Charlotte was enjoying dramatic growth and a strong economic engine, the #Queen City" found itself lacking a sufficient bench team of future leaders. Red flags were raised when a number of key executives were positioning themselves f...
This article is a case study that uses an action research model to report on a multi-dimensional six-year organizational case study involving a large Middle-Eastern energy company. It articulates the unique challenges of establishing an authentic coaching relationship in a culture with values and perspectives different than those of the c...
Excellence in coaching depends on a firm understanding of various assessment strategies combined with feedback that is cogent, valid and straightforward. This article addresses some of the issues that help assessment strategies effectively lay the foundation for defining direction in coaching while providing a framework within which both ...
In this paper, we examine coaching’s innovativeness through a comparison of its approaches and methods with those of more established helping professions. Using extant literature, we consider the nature of innovation before going on to examine coaching’s core beliefs and values, theoretical paradigms, and its goals, techniques, and method...
The literature on reflection, awareness, and self-regulation provides theoretical and empirical fruit for understanding self-processing mechanisms that enhance learning, growth, and performance. A literature review was conducted to explore the potential of reflection, awareness, and self-regulation as developmental tools for coaches. Fro...